Do NOT waste your money
WASTE of MONEY
8/25/2021
this is by far the worst purchase i haev ever made. every month the ice maker has to be defrosted. it is 2021, my grandmother defrosted in the 70's. but
three times now it has totally stopped cooling in the freezer. a loss of hundreds of dollars of food. but the first time the tech said it ran out of coolant and samsung designed it in a way it did not have a valve to fill it. he installed a valve. the next two times, including right now, no issues have been found. clean it all out and then magically it begins working again.
samsung does nothing about the defective parts for the ice maker. literally nothing. there are thousands of reviews about this ice maker online and samsung refuses to issue a recall.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Do NOT waste your money
WASTE of MONEY
8/25/2021
this is by far the worst purchase i haev ever made. every month the ice maker has to be defrosted. it is 2021, my grandmother defrosted in the 70's. but
three times now it has totally stopped cooling in the freezer. a loss of hundreds of dollars of food. but the first time the tech said it ran out of coolant and samsung designed it in a way it did not have a valve to fill it. he installed a valve. the next two times, including right now, no issues have been found. clean it all out and then magically it begins working again.
samsung does nothing about the defective parts for the ice maker. literally nothing. there are thousands of reviews about this ice maker online and samsung refuses to issue a recall.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Expensive Mistake
Jeff
8/3/2021
just 2 years in the $500 gallery door had to be replaced due to a broken internal component that caused the handle to no longer unlock. fast forward a few months and the ice maker constantly freezes over and locks up and the freezer no longer holds a temperature capable of keeping things frozen consistently. beautiful fridge, but the repair costs and headaches for something that should just work (especially for longer than 3 years) aren't worth it. steer clear of this and any other samsung appliance and find one with a better warranty and higher mtbf.
since our experience with this fridge we've stopped buying all samsung appliances and tech. (we have a couple of tvs, washer and dryer and other small tech from them)
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Lots of room but poor quality
Pmedhat
12/29/2020
we've had the fridge for less than two months and already we're having problems with the ice maker and door seals.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Freezer failing in a little over 2 yrs
kevin
12/19/2020
purchased a little over 2 years ago and, for the most part, loved the fridge. little annoyance (i.e. crappy ice maker, frost in the freezer) until now. one bottom freezer stopped cooling slightly and a few days later i noticed a 20 lbs. ($200 brisket) was soft to the touch. inquired about what i thought was a great warranty between best buy + samsung to find out nothing is covered. 3k and a basically new fridge + over $2000 food ruined and no coverage? unbelievable. do not buy samsung.... also have the dual flex oven which is a piece crap...
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Completely Broken in less than 2 years
Eddd
12/2/2020
our fridge came with our house purchase, the previous owners bought it a year prior, after forming the support ticket i found out the fridge is less than two years old. completely lost all cooling in both refrigerator and freezer. we lost over 400 dollars worth of food. calling support got me no where as i am being told i would have to pay upfront before they even come out to take a look at it, and they can't even look at it for another two weeks. i don't know how they expect someone to be without a fridge for two weeks.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Watch out.
TRIK
11/17/2020
This refrigerator model which I bought in November 2016 stopped cooling in less than four years. Samsung authorized service technician declared it beyond repair. Not reliable at all.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great features!!!
John
11/14/2020
I bought this refrigerator just over a month ago. I wasn't sure how much I'd like it, but I couldn't be happier. I thought the outer door access to the door shelves would be nice, but I'd never use it. Turns out, I use it daily. And the flex zone is outstanding. We're presently using it as another fridge, but we could switch it to a freezer in an instant. I love this refrigerator! And my wife loves how the fingerprints wipe off easily.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
But The Flex Drawer Though!
DadPlusMomAnd3Boys
11/13/2020
Absolutely love this thing. Worth every penny. We have had it for 5 months now. We haven't had a single issue, and I am finding new features I love every week.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Awesome features and reliably cold!
Chadd185
11/12/2020
This spacious fridge keeps your stuff reliably cold and chills anything you put it in quick fashion.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Ease of use
SNadaf
11/12/2020
We bought this fridge at the start of May '20 and it has been a great experience. It cools well and functions are easy to use. The showcase door is so helpful for frequent items. The spacing is perfect and stores a lot of food. Glad we went with this.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Most beautiful fridge
Ammal
11/12/2020
I bought this fridge because it's very big but at the same time it doesn't take up so much space. I love the flex zone and the no handles feature.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very good looking and space saving Refrigerator
Nitin
11/12/2020
I bought this in 2018 and never had problems with this fridge. The best part is the flexzone that you can turn into a freezer
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Perfect
Jessprod
11/12/2020
This refrigerator is great. Has twice the space as my previous one yet only slightly bigger dimensions.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love it so far
Dennis
11/12/2020
Works perfectly and love its looks. Very well designed.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Showcase 4-Door with FlexZon
EuriBada
11/12/2020
First of all, It's quiet!!!
Like the idea of 4 sections instead of 3. Have the freedom to make our storage as we wish. some ready to cook meat can store the flex zone. the Showcase feature is better than I thought. So most quick access is done without opening the whole door.
One negative feature is a centralized integrated handle so sometimes the opening door with handle is ackwared. also, the control panel could be a little bit smaller.
Other than that, overall we like the fridge. Hopefully last decade without any issue!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Features
Kash
11/6/2020
I bought this refrigerator about a month ago I love that the bottom is flexible refrigerator freezer can't give a real thorough review because I haven't had it that long So far so good
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great freezer
Sunset8023
10/29/2020
Big enough for space for freezer and great future and quiet
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Fridge / Terrible ICE MAKER
Kacey
10/23/2020
i love this fridge. it has plenty of room and i love that the bottom can be a freezer or a fridge. the ice maker though is another story. i would give the ice a maker negative stars if i could. it has never worked more than a few days at a time.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Features!
P3les
10/21/2020
We purchased this refrigerator 3 months ago and have been pleased so far. We have a deep freezer so the extra refrigerator space has been a great benefit. I was wondering how much use we would get out of the flex door but I quickly realized it was a huge advantage to grab creamer or jelly and other condiments without having to open up the entire refrigerator.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Poor designed Ice Maker.
Skipper Tom
10/15/2020
extremely poor design on the ice maker. i now have a $500.00 repair bill since after a month shy of 3 years it is out of warranty. the company knows it was poorly designed.
do not buy.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Ice Maker constantly freezes
meinhardte
10/13/2020
I bought this 3 years ago and it started failing after a year of use. Ice dispenser builds up so many frost that the tray is completely stuck. I need to unfreeze it every 2 months to make it work again. There are hundreds of people complaining about the same issue. It seems to be a design flaw.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Love he look
ccox82009
9/30/2020
Just love the look and the two door freezer is great. Much easier to find items in the freezer.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
We love this fridge
srm7765
9/8/2020
The space, functionality, and ability to convert the lower right freezer to a fridge is awesome and we have had to use that for parties. Also, we live in a location that the electricity can go off for up to 24 hours. The fridge and freezer stay cold/frozen. Love it and I highly recommend it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
great refrigerator and freezer
Joseph
9/1/2020
the way the refrigerator and freezer are divided is great
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Enjoying our new fridge
p3les1
8/31/2020
We purchased our refrigerator a month ago. The features are a significant upgrade from our previous refrigerator and we are really enjoying them. I really like the flex door option and the metal cooling panels. The flex zone was a great option because we have a deep freezer in our garage and are able maximize the usage of refrigerator space.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
good refrigerator
craig
8/30/2020
Works great but i do have a couple of small complaints.. The refrigerator is a little louder than my last one.The doors don't open wide enough and wont stay open.. they keep closing, it makes it kind of hard to stock the fridge because you have to keep opening the doorson this model there is no water/ice tray at the dispenser.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great features loved
fergon
8/28/2020
We loved the functionality of this and ITS amazing
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Works great!
thomask
8/27/2020
Working great, looks nice, no complaints so far and working great as the day we received it!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great product
Samiam
8/27/2020
I have had this refrigerator for 2 years now and I love it. It has great features and is extremely roomy inside. The adjustable shelves are great and the flex door is perfect. The only reason I didn't give it 5 stars is because of the ice machine. It freezes over alot and he have had to replace the ice tray twice. In order for us to get ice on a consistent basis, my husband has to pull it out and basically defrost it. Which according to the manual, he shouldn't have to do.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great features.
BRed
8/27/2020
This is a great product. The design makes life easier.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great features
DW Chicago
8/27/2020
I bought this 3 months ago, and is enjoying this refrigerator. Works excellent
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great features but could have been better
DeFlanko
8/27/2020
the smart features of this fridge are great -- the engineering of this fridge could have been better as far as where the placement of the ice machine could have been.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Beautiful and love it
Alan k
8/27/2020
This refrigerator is awesome. So much room. I put 10 bags of ice in the freezer. I use a water filter and the water is better than bottled water. I love all 4 doors open.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very roomy and convinient
Michnitch
8/27/2020
This is a nice fridge and presented almost no issues in 3 years of ownership. A few glitches like cracked shelves and freezer door sensor malfunction were easy and inexpensive to fix even out of warranty.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Best refrigerator I've ever owned!
The Big Kahuna
8/27/2020
This refrigerator was on sale at Howards, so I went down to take a look at it. I was very impressed with all the features it has. I like that you can have an extra quarter of it be either a refrigerator or a freezer. I love the icemaker and the water distribution part of it too! It is very spacious and roomy and fits everything rather well. It is also very convenient for my handicapped son to open the refrigerator bottom two drawers and have access to both a refrigerator and freezer! I am very happy with it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Worst refrigerator ever
Larry
8/27/2020
Wife bought this Samsung refrigerator as part of a "suite" from Costco and a month after the warranty expired it stopped making ice and required defrosting ever few weeks. Samsung and Costco refused to make it right. I will NEVER purchase a Samsung appliance again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Freezer & Ice Maker
ahill537
8/27/2020
We bought this a few years ago because we've always had good luck with Samsung products. The ice maker quit working and we found it was a known defect. We've had them out 3 times to take care of it (They even replaced it once) and it still doesn't work correctly. We only have the bottom left (looking at it) freezer, which has also quit working and we've had them out a couple of times. The old Samsung that came with the house works better than our new one unfortunately. I love the food showcase door, it's so easy to get to the most often used items without having to open the whole door. I also like the flex system for the bottom right compartment (either fridge or freezer). I was so happy when we received our purchase and started using it, but have become frustrated due to the freezing issues.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Problematic
Just me
8/18/2020
if you read the reviews on this refrigerator you will see the chronic complaints regarding the ice maker. i was appalled at the numerous complaints received on this very same issue. samsung, you should be ashamed of yourself!! you clearly see there in an inheriant problem with this, especially coming from a company of your "reputable" standing. why would you let this continue? as it stands right now, i have a ticket for repair in with samsung but unless they come up with a newly designed drawer that seats properly against the ice maker then this problem will continue (see pics) this gap is causing the cooler air from the refrigerator to melt the ice, which starts causing all of the said problems. the frosting up, the ice melting and water leaking etc etc.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not happy with this product
Michelle
8/16/2020
we bought this product for our new home. after only 15 months we noticed the temperature in the refrigerator and freezer started to rise. water leaked from the ice dispenser onto the floor. the temperature would rise and fall intermittently. we called for service and we were scheduled 3 weeks out. a tech came by and said we needed a new coil. suddenly, the product started working again. after waiting for 2 more weeks another tech came out and said the product checked out fine. no issues found! two weeks later the issue is back. we are looking for a new refrigerator now.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
good features except bad icemaker
Gary
8/15/2020
We liked everything about this fridge except icemaker. It freezes up stops making ice and leaks water. Samsung could not come up with a solution for a fix so we had to turn off ice maker and use a countertop icemaker.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Awesome Fridge!!
Dkosk
8/15/2020
I shopped for over a year to find a refrigerator with door in door, 28 cu. ft., flex zone, ice maker & recessed handles before I found this one. It is so much better than I had hoped for. I just love it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
4-door flexability and even cooling
TOPCATSCOTT
8/14/2020
we have this over a year with no problems. it replaced the last top Samsung model we retired to the garage. I like the small pass through door and use it all the time. Its quiet and the cooling is even front to back and still good at the doors with those cooling panes. I also discovered it was wifi equipped and use it with an app. its also a gorgeous looking thing inside and out. the door handles are flush, so then dont stick out into the isle. The ice maker is quieter than the last one by far, and has a decent capacity except for party time.
Quiet!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Excellent Refrigerator
The Big Kahuna
8/11/2020
This is an excellent frig. It was on sale at Howard's so I took a chance on it. I'm glad I did!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
perfect layout of interior
boop
8/7/2020
best configuration we have ever had and the inside design is excellent
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Poor performance and awful customer service
Page
8/7/2020
purchased this fridge 1.5 years ago and have many issues with it and the customer service is terrible.
1. ice maker repaired twice & control panel had to be replaced within 6 months
2. customer service is the worst. samsung repair man didn't follow my instructions to set my chill zone area to the setting i had when he arrived for the repair. i woke up the next morning to several frozen champagne bottles that blew up in my chill zone because he set it to freeze instead of the chill zone setting that i had it at. samsung refused to reimburse me because it was alcohol.
3. not fingerprint resistant
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Beautiful refrigerator very poor ice maker
KEITH RICHARDS
8/6/2020
i bought my rf28k9380sg a little over 2 years ago. i liked the look and function especially the flex zone. the flex zone came in very handy during holiday season. i woudl note that it was more difficult than i expected to keep fingerprints off of the front of the unit. my satisfaction with this until has recently changed. i am experiencing significant problems with the ice maker. it freezes up frequently. if i don't manually clear the built up ice on a weekly basis it will stick shut and/or stop producing ice. it is very frustrating to have to do this weekly maintenance on such an expensive unit.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great features
Ana3
8/6/2020
Best refrigerator ever. Love it. Highly recommend it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Easy access
Hall family
8/5/2020
bought it last month couldn't be happier. Love the flex zone
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Refrigerator!
JackiesPicks
8/4/2020
I've had my refrigerator for a few years. Great looking refrigerator. I like how you can keep half of the bottom as freezer and the other half for drinks and items more readily used and not have to open the whole refrigerator. I keep water and drinks in the second half of the bottom for a quick grab. The only issues with the refrigerator is the small ice maker. It takes a long time to refill the small container. I've had it ice up recently and I have to defrost it for it to be able to make ice again. It's difficult to pull the ice tray out as well. I love the shelf design that you can slide part back to place items that are taller or bigger to fit. Great looking front doors and display. Easy to clean.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
