We love this fridge
srm7765
9/8/2020
The space, functionality, and ability to convert the lower right freezer to a fridge is awesome and we have had to use that for parties. Also, we live in a location that the electricity can go off for up to 24 hours. The fridge and freezer stay cold/frozen. Love it and I highly recommend it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
great refrigerator and freezer
Joseph
9/1/2020
the way the refrigerator and freezer are divided is great
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Enjoying our new fridge
p3les1
8/31/2020
We purchased our refrigerator a month ago. The features are a significant upgrade from our previous refrigerator and we are really enjoying them. I really like the flex door option and the metal cooling panels. The flex zone was a great option because we have a deep freezer in our garage and are able maximize the usage of refrigerator space.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
good refrigerator
craig
8/30/2020
Works great but i do have a couple of small complaints.. The refrigerator is a little louder than my last one.The doors don't open wide enough and wont stay open.. they keep closing, it makes it kind of hard to stock the fridge because you have to keep opening the doorson this model there is no water/ice tray at the dispenser.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great features loved
fergon
8/28/2020
We loved the functionality of this and ITS amazing
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Works great!
thomask
8/27/2020
Working great, looks nice, no complaints so far and working great as the day we received it!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great product
Samiam
8/27/2020
I have had this refrigerator for 2 years now and I love it. It has great features and is extremely roomy inside. The adjustable shelves are great and the flex door is perfect. The only reason I didn't give it 5 stars is because of the ice machine. It freezes over alot and he have had to replace the ice tray twice. In order for us to get ice on a consistent basis, my husband has to pull it out and basically defrost it. Which according to the manual, he shouldn't have to do.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great features.
BRed
8/27/2020
This is a great product. The design makes life easier.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great features
DW Chicago
8/27/2020
I bought this 3 months ago, and is enjoying this refrigerator. Works excellent
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great features but could have been better
DeFlanko
8/27/2020
the smart features of this fridge are great -- the engineering of this fridge could have been better as far as where the placement of the ice machine could have been.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Beautiful and love it
Alan k
8/27/2020
This refrigerator is awesome. So much room. I put 10 bags of ice in the freezer. I use a water filter and the water is better than bottled water. I love all 4 doors open.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very roomy and convinient
Michnitch
8/27/2020
This is a nice fridge and presented almost no issues in 3 years of ownership. A few glitches like cracked shelves and freezer door sensor malfunction were easy and inexpensive to fix even out of warranty.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Best refrigerator I've ever owned!
The Big Kahuna
8/27/2020
This refrigerator was on sale at Howards, so I went down to take a look at it. I was very impressed with all the features it has. I like that you can have an extra quarter of it be either a refrigerator or a freezer. I love the icemaker and the water distribution part of it too! It is very spacious and roomy and fits everything rather well. It is also very convenient for my handicapped son to open the refrigerator bottom two drawers and have access to both a refrigerator and freezer! I am very happy with it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Problematic
Just me
8/18/2020
if you read the reviews on this refrigerator you will see the chronic complaints regarding the ice maker. i was appalled at the numerous complaints received on this very same issue. samsung, you should be ashamed of yourself!! you clearly see there in an inheriant problem with this, especially coming from a company of your "reputable" standing. why would you let this continue? as it stands right now, i have a ticket for repair in with samsung but unless they come up with a newly designed drawer that seats properly against the ice maker then this problem will continue (see pics) this gap is causing the cooler air from the refrigerator to melt the ice, which starts causing all of the said problems. the frosting up, the ice melting and water leaking etc etc.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not happy with this product
Michelle
8/16/2020
we bought this product for our new home. after only 15 months we noticed the temperature in the refrigerator and freezer started to rise. water leaked from the ice dispenser onto the floor. the temperature would rise and fall intermittently. we called for service and we were scheduled 3 weeks out. a tech came by and said we needed a new coil. suddenly, the product started working again. after waiting for 2 more weeks another tech came out and said the product checked out fine. no issues found! two weeks later the issue is back. we are looking for a new refrigerator now.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
good features except bad icemaker
Gary
8/15/2020
We liked everything about this fridge except icemaker. It freezes up stops making ice and leaks water. Samsung could not come up with a solution for a fix so we had to turn off ice maker and use a countertop icemaker.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Awesome Fridge!!
Dkosk
8/15/2020
I shopped for over a year to find a refrigerator with door in door, 28 cu. ft., flex zone, ice maker & recessed handles before I found this one. It is so much better than I had hoped for. I just love it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
4-door flexability and even cooling
TOPCATSCOTT
8/14/2020
we have this over a year with no problems. it replaced the last top Samsung model we retired to the garage. I like the small pass through door and use it all the time. Its quiet and the cooling is even front to back and still good at the doors with those cooling panes. I also discovered it was wifi equipped and use it with an app. its also a gorgeous looking thing inside and out. the door handles are flush, so then dont stick out into the isle. The ice maker is quieter than the last one by far, and has a decent capacity except for party time.
Quiet!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Excellent Refrigerator
The Big Kahuna
8/11/2020
This is an excellent frig. It was on sale at Howard's so I took a chance on it. I'm glad I did!
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
perfect layout of interior
boop
8/7/2020
best configuration we have ever had and the inside design is excellent
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Poor performance and awful customer service
Page
8/7/2020
purchased this fridge 1.5 years ago and have many issues with it and the customer service is terrible.
1. ice maker repaired twice & control panel had to be replaced within 6 months
2. customer service is the worst. samsung repair man didn't follow my instructions to set my chill zone area to the setting i had when he arrived for the repair. i woke up the next morning to several frozen champagne bottles that blew up in my chill zone because he set it to freeze instead of the chill zone setting that i had it at. samsung refused to reimburse me because it was alcohol.
3. not fingerprint resistant
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Beautiful refrigerator very poor ice maker
KEITH RICHARDS
8/6/2020
i bought my rf28k9380sg a little over 2 years ago. i liked the look and function especially the flex zone. the flex zone came in very handy during holiday season. i woudl note that it was more difficult than i expected to keep fingerprints off of the front of the unit. my satisfaction with this until has recently changed. i am experiencing significant problems with the ice maker. it freezes up frequently. if i don't manually clear the built up ice on a weekly basis it will stick shut and/or stop producing ice. it is very frustrating to have to do this weekly maintenance on such an expensive unit.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great features
Ana3
8/6/2020
Best refrigerator ever. Love it. Highly recommend it.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Easy access
Hall family
8/5/2020
bought it last month couldn't be happier. Love the flex zone
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Refrigerator!
JackiesPicks
8/4/2020
I've had my refrigerator for a few years. Great looking refrigerator. I like how you can keep half of the bottom as freezer and the other half for drinks and items more readily used and not have to open the whole refrigerator. I keep water and drinks in the second half of the bottom for a quick grab. The only issues with the refrigerator is the small ice maker. It takes a long time to refill the small container. I've had it ice up recently and I have to defrost it for it to be able to make ice again. It's difficult to pull the ice tray out as well. I love the shelf design that you can slide part back to place items that are taller or bigger to fit. Great looking front doors and display. Easy to clean.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Refigerator
Powercat
8/4/2020
We have owned this 4-door flex refrigerator for about 2 years and are very happy with all the features. Great product, would buy it again without question.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
5 door model is great one for every one
SriniGrandhi
8/3/2020
4 individual doors , 1 french door for quick access and one section to swap between freezer and refrigerator is a great model every one has to look at.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
FlexZone is very handy
TSaw
8/3/2020
I've had it over a year and the performance is superb. Cranks out the ice. The FlexZone is very useful.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Generally a nice fridge
Naantz
8/3/2020
I am very satisfied with the fridge except for the ice maker. It frosts up very easily and stops making ice. This happened less than 6 months after buying the fridge. Huge disappointment. Would actually avoid buying this fridge for that reason alone.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Excellent
Mchid
8/3/2020
I bought this 5 months ago and I love the design, features included. The dual type freezer is convenient and gives more space to put the stuff.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great design
Tempust
8/3/2020
I brought this over two years ago and my biggest disappointment was the ice maker which constantly clogged and took more time than I cared to clean
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
The Flex lets you have it your way!
SuefromVA
8/3/2020
I bought my first Flex for our basement kitchen in 2017....and loved the fact that we could set it for maximum freezer capability, while using the fridge to keep extra milk, eggs and salads. When our main refrigerator died, we bought another flex. And the combo of the two has helped us to have enough on hand to cover us from store shortages.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
great design
kkim
8/3/2020
bought this fridge, and have been happy with it ever since. functions well, great design. flex section is great.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
5 stars for style and performance
Marti
8/3/2020
We've had our new refrigerator for about 2 weeks and we absolutely love it. Love the flexibility with the flex door. It can be a refrigerator. wine cooler (comes with removable rack) or freezer. We have what's called a showcase door ( door in a door) and 2 of the compartments pull out for easy access. We are very pleased with our decision.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Happy Momma
Kitty
8/3/2020
Bought this for our brand new home. We love, love it. Love the fact that the bottom right side can be a refrigerator or a freezer depending on our needs. We love the fact that it has a fingerprint resistant coating. With grand babies it is a must. Will continue to purchase Samsung appliances. The quality can't be beat!
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Samsung 4 door frig/freezer
Tinker er
8/3/2020
We love the four doors and especially the drawers in the freezer area instead of a big bin to search through. The four drawers are now labeled for contents. The right side door has the easy access door that opens for a few frequently used items like milk and butter. We did add a "meat" drawer under the ice maker for cheese and such.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Very elegant and good storage facilities
Gr8shop
8/3/2020
I bought my refrigerator 4 years ago n I love it.it has great storage facilities.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Good features
DKOC2000
8/3/2020
I like features like flexzone, generally I like the refrigerator, but I have one complaint about the icemaker. It freezes up and the ice always gets frozen where the icemaker flips over the ice into the bin and then I have to take out the bin and ice pick all the frozen ice off of the icemaker
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great refrigerator
samsc84
8/3/2020
We bought this new refrigerator 6 months ago when we moved into our new home. Delivery and installation are great. It has enough space and versatility of flex freezer which we really like. Only issue that I noticed is the ice maker never makes the ice cubes properly, they are mostly crushed ice . We have very limited usage of ice in our home, so that's not a dealbreaker for us
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Perfect for our needs
Mike
8/3/2020
I have owned this refrigerator since 2017 and have had zero problems. I'm glad we opted for the small right top showcase door that we use constantly for quick access to frequently used items. I also like the option of using the bottom right door as a freezer when needed. Its a well designed, user friendly refrigerator that I can highly recommend. My only negative I can think of is the ice cubes are smaller than most other brands.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Love the quick return on Icemaker Love IT!!!
Anita
8/3/2020
Excellent Service and technicians are very knowledgeable
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great Flexibility.
Nishjain
8/3/2020
I really like the flexibility to convert one quarter of the storage space from freezer to regular refrigerator. We don't keep much frozen stuff and wanted more refrigerator space and this model worked out for us. The product has been performing well since we bought it. No issues at all.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Awesome fridge
KKang
8/3/2020
So happy we got this fridge. Easy access door, flex zone - really great
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Great
zaki
7/28/2020
Great refrigerator, excellent finish and best price
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Dead after 28 months
ASHUTOSH SHARMA
7/25/2020
Worked fine for first 2 years and 3 months then major issues.
Freezer or freezer and Flex Zone are not cooling. Samsung chat support is not good - only chat bot and if you get handle of human being - they provide very basic support. I reset circuit breaker 4 times in 8 days to fix it. If you call Samsung via phone - there is a wait time of more than 90 minutes and no option for a call back. Reached out to twitter support also but no help. Samsung support is created in such a way that customers end up calling in-person technician which is unreasonably expensive - $80 trip charges plus $80 labor plus parts.
Fortunately I bought it from Costco using Costco Visa card. This gave me two years full warranty from Samsung and two extra years from Costco Visa credit card.
My fridge temperature is currently 43 F and freezer is 66. Everything in Freezer is getting hot - everything got spoiled. Using Flex Zone - i tried to create another freezer zone - it didn't worked out. And it's not user interface issue - inside temperature is high. I tried to decrease it to -2F and -6F or 0F and waited for more than 7 hours - freezer temperature is not going below 46F - it goes from 46F to 66F. There is no long duration door open, no vents closed(fridge is lightly packed), no black rubber loose or anything like that.
Wifi Smartthings app never connected to this.
Finally after a wait of 7 days, technician came in. Did some diagnostic and told us that refrigerator is dead. They will come and fill some gas etc...and test it out. Couldn't provided any date when they will be back. We are asked to buy a backup refrigerator.
Temperature of freezer is more than 76F and fridge is also not working. There were some water leaks.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Extremely frustrating ice maker
Caudettebauman
7/13/2020
i love the idea of flex fridge/freezer and we regularly use that innovative feature. however as others have mentioned the ice make constantly freezes over. i have even tried several online hacks to seal it better but have had no luck. we actually are now forced to use one of the freezes to hold bagged ice since we cannot retrieve via ice maker. very disappointed in quality for samsung product
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
User manual not that friendly for seniors
ToomR8r
7/10/2020
not a senior-friendly user manual. a things to do initially type of booklet would help. took off 1 star for this.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Nothing but trouble with the icemaker
Tkwi
6/29/2020
the refrerator space is great, but we have had nothing but trouble with the icemaker. it drips water when the refrigerator door is open. you get about 1/4 cup of water along with every cup of ice you try to get. about once a month the ice builds up in the icemaker so no ice can be made or dispensed. you have to "defrost" and clear out all the ice clumps then reset the icemaker. the icemaker auger is plastic so it tends to seize up up when the ice clumps. the icemaker bin has cracked and we have had to replace it. we owned it just under 2 years when the trouble started, but at the time we thought it was a one time thing. unfortunately, after the 2 year mark it has happened many more times. it is an expensive refrigerator so we have dealt with the ice maker issues. wouldn't buy again!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Overall good refrigerator, but not great
PhantomStar
6/5/2020
once week the ice tray will have to be removed so build up ice can be removed from the back of the ice tray. build up causes the crushed ice to stop functioning. samsung needs redesign/replace.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Unbelievably Awful
Unhappy Owner
4/27/2020
ice maker freezes up every 4 to 6 weeks. having to replace compressor, board, refrigerant for 2nd time in one month; refrigerator is 3.5 years old. repairs take a week w/70% success rate.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
